Lessons from High Performing Hospitals: Achieving Patient and Family-Centered Care

Source: Lessons from High Performing Hospitals

Lessons from High Performing Hospitals: Achieving Patient and Family-Centered Care

Patient-Centered Care In A Nutshell

  • Providers partner with patients to anticipate and satisfy the full range of patient needs and preferences
  • Hospitals support staff in achieving their professional aspirations and personal goals

A Consistent Finding: It’s All About Culture

  • High performing sites credited their HCAHPS success not to specific practices, but to a well-established culture of patient-centered care
  • High performing sites had implemented a comprehensive approach to patient engagement, family involvement and staff engagement
  • Improvement Guide reflects this key finding, providing guidance for implementing practices within a broader framework of organizational culture change

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